We have some exciting news we would like to share with you. In an effort to provide better service to our clienst we have added the two most requested capabilities to our website. You can now book your appointment online thru our website or Facebook. Also, you can now purchase gift certificates from the comfort of your home and have them delivered directly to your inbox. Please read the details below.
Below you will also find information about our new Member Loyalty Program, the addition of a customer feedback link to our website, and information about a new website that we will be launching soon.
Registering With our Online System
Registering will allow you to book appointments, purchase gift cards, and view your client history on line. To book online you must have an email address on file with us if you are a returning customer. New clients can register online before their first visit.
Online Booking Info
To book online you must have an email address on file with us. If your receiving this email directly from us you have a valid email address on file. Simply click the Online Booking link on our homepage and select the Forgot Password link on your first visit to set your initial password. Please update your contact information if you see anything that needs to be updated.
You can only book a facial thru the online booking. For any other service you will need to call the store for available times.
Our facial services MUST be scheduled in 1 hour & 15 minute increments. As follows:
Weekdays: 10am, 11:15am, 12:30pm, 1:30pm, 2:45, 4 or 4:15pm. 5:30 or 5:45pm.
Saturday: 9am, 10:15am, 11:30am, 12:30pm, 2:00pm, 3 or 3:15pm, 4:15, 4:30, or 4:45pm.
For appointments within 48 hours of scheduled time, you will not receive a reminder call or email. All other appointments booked in advance will receive a reminder call 48 hours prior to scheduled time.
Please note: A $25 fee will be charged for cancellation of scheduled appointments within 24 hours or No Shows. We will contact you should we need to update or obtain a credit card to confirm your appointment.
Gift Card Purchase
Before purchasing a gift card you must register with our online system. When you purchase a gift certificate with us, it will be immediately sent to you via email. You will be able to instantly print or email the gift certificate.
Member Loyalty Program
As of September 1st, we have also implemented a customer loyalty program for members only. Now you will be able to earn points for every service and retail product you purchase. When your ready, the points can be redeemed for additional
discounts on services or retail products.
Members earn 1 point for every $10 in services and retail products purchased. Additional points can be earned for trying new services, purchasing new retail products, referring new customers and for prebooking your next appointment. Ten points equal $1. Simply apply the points to your purchase to receive the additional discounts.
Customer feedback is very important to us and we want to know how we are doing. We have now added a customer review link to our homepage that will allow you to provide direct feedback to us. We value your feedback and want to hear from you.
New Website and Mobile Website
Finally, we will be rolling out new website in the next few weeks. All the same content will be there, but the site will have a more modern look and feel. We hope you like the new website. In addition, we recently rolled out a mobile version of our website for mobile phones only. Please check it out if you get a chance. The mobile website makes contacting us extremely easy. Bookmark the page on your phone and just click the Call Us button to call our store.
Category : Blog Posted on September 8, 2012